1. Order Cancellation
Orders can be canceled within 24 hours of purchase. To cancel, please contact us at support@xita.in. Cancellations may not be possible once an order is processed or shipped.
2. Refund Policy
We accept returns for eligible items within 14 days of delivery. Returned items must be unused, undamaged, and in original packaging. Refunds are issued to the original payment method within 7 business days of receiving the return.
3. Non-Refundable Items
Certain items, including personalized and sale products, are non-refundable.
4. Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to an error on our end, such as a defective or incorrect item.
5. Contact for Returns
For returns and questions, please reach out to support@xita.in.